These six areas describe BESRO’s overall capabilities. Each plan has its own function menu: Business Assist includes 2 selected functions, Business Support 4, and Business Operations 6. Administration Department uses an agreed Department Coverage Map. A capability area can contain several functions; selecting one function does not include every task in that area.
01
Leads & Customer Follow-Up
Keep inquiries organized and make the next step clear. Bring consistency to how your business follows up with prospective and existing customers.
Where it fitsBusiness Assist offers separate Lead Follow-Up and Customer Follow-Up functions. Business Support adds Lead Management & Recovery and Customer Administration. Business Operations offers Lead & Sales Pipeline Management and Customer Operations.
Your controlCommunication follows approved templates, consent, and authority limits. Requests outside those limits are escalated to your designated contact.
02
Scheduling & Coordination
Keep appointments, meetings, and work commitments coordinated. Make it easier for your team to see what is happening and prepare for what comes next.
Where it fitsScheduling Support is available in Business Assist; Scheduling & Calendar Management in Business Support; Scheduling & Dispatch Operations in Business Operations. Advanced dispatch is outside the lower tiers.
Your controlYour business provides operating hours, availability, and scheduling rules. Exceptions outside the agreed rules require an owner or authorized contact’s decision.
03
Estimates, Invoices & Receivables
Keep the administrative steps from estimate to payment organized. Maintain visibility into what has been sent, what needs follow-up, and what remains outstanding.
Where it fitsBusiness Assist offers Invoice & Payment Reminder Support. Business Support offers Estimate & Quote Follow-Up and Invoice & Receivable Follow-Up. Business Operations offers Accounts Receivable Administration. Follow-up support does not imply full accounts-receivable ownership.
Your controlWork uses agreed billing information and approval limits. Commercial decisions or adjustments outside those limits go to your authorized approver.
04
Hiring, Onboarding & Team Administration
Support the coordination and recordkeeping that help your team work together. Keep the administrative side of joining and working in the business organized.
Where it fitsBusiness Support offers Hiring Coordination. Business Operations offers Hiring Administration and Employee Onboarding Administration as separate selectable functions. Hiring administration is outside Business Assist; full recruiting campaigns are separately scoped.
Your controlBESRO coordinates the agreed administration. Hiring decisions and actions outside the written authority limits stay with your business.
05
Vendors, Purchasing & Inventory
Keep supplier information, purchasing activity, and inventory records organized. Give your team a clearer view of what has been requested, ordered, and received.
Where it fitsBusiness Support offers Basic Inventory Monitoring. Business Operations offers Inventory Management, Purchasing Coordination, and Vendor Management as separate selectable functions. Purchasing and comprehensive inventory control are outside Business Support.
Your controlPurchase and vendor actions follow written approval thresholds. Items outside the agreed budget or authority are referred to your designated approver.
06
Reporting & Operational Insights
Turn day-to-day administrative records into a clearer view of the work. See what is moving, what is outstanding, and where attention may be needed.
Where it fitsReporting is included alongside your selected functions. Business Assist includes a weekly activity report and monthly goal tracker. Business Support adds a monthly dashboard and check-in. Business Operations adds operational reviews, including a quarterly review. Administration Department includes executive reporting and an annual planning session.
Your controlReports use information available within the agreed scope. Your business sets priorities and approves decisions beyond BESRO’s delegated authority.
Coverage is agreed, not unlimited. For Administration Department, the Coverage Map defines the responsibilities, capacity, approvals, and exclusions across these areas. In every tier, only the contracted functions and tasks are included. Customer-facing activity allowances are still being validated. Compare the full function menus and service boundaries.
Built around capabilities
One approach. Room for different ways of working.
Appointments, projects, recurring customers, and day-to-day operations create different administrative demands. We start with the work itself, then configure the support around your processes and priorities.
Where does your business need support?
Start with the tasks that take time away from running your business. We can use those priorities to identify where to begin.
